start. Get Paid to Shop. Call Businesses. Dine & Evaluate.

 TBM Shoppers provide modern mystery shopping and customer experience auditing designed for businesses that want clear feedback without outdated processes or unnecessary delays.

 Evaluate the complete prospect experience—from the initial phone call or online inquiry through the property tour and leasing presentation.

We combine traditional mystery shopping with a current understanding of digital customer behavior, online presence, social media, and today’s customer expectations. 

Our shoppers can evaluate:

• Telephone and leasing professionalism
• Response times and follow-up
• Prospect needs assessment
• Objection handling and closing techniques
• Fair housing compliance observations

 Find out exactly how your team handles potential customers.

Our telephone evaluations measure professionalism, product knowledge, sales techniques, responsiveness, accuracy, and the overall customer experience.

 Get a real-world look at how customers experience your business. Our shoppers can evaluate employee interactions, service standards, cleanliness, product presentation, wait times, sales techniques, and compliance with your company's expectations.